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  • 1.  Disabling wrap up code on consult/conference

    Posted 12-02-2024 22:02
    No replies, thread closed.

    Hi, 

    a question came up from a client. Is it possible to remove wrap up code entry  when an agent completes a transfer from a consult or conference.  

    In my mind I would simply just add a wrap up code "consult - transfer" .  But was wondering if anyone has had that question before.  

    Thank you, 


    #Omni-ChannelDesktop/UserInterface

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    Simon Noel
    Senior Consultant, Integrations
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  • 2.  RE: Disabling wrap up code on consult/conference
    Best Answer

    Posted 12-03-2024 14:18
    No replies, thread closed.

    Hello Simon,

    I believe you should be able to set the Wrap-up Code in a flow using the Transfer to ACD function.



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    Jason Kleitz
    Online Community Manager/Moderator
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    Original Message


  • 3.  RE: Disabling wrap up code on consult/conference

    Posted 12-03-2024 14:55
    No replies, thread closed.

    We have no "default" you can define, but great idea:  Allow default Wrap-up by Queue | Genesys Cloud Ideas Portal

    As you found out, each agent involved in a conversation has to enter their own wrap-up code which is different from the System Wrap-up that can be assigned in the flow. 



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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    Original Message


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