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  • 1.  Disconnect Metrics

    Posted 06-05-2025 18:31

    alex7 | 2024-07-08 19:14:50 UTC | #1

    Is there an API to retrieve this value? I've looked through the Analytics section and I can't seem to find it. Would it be somewhere else?


    Eos_Rios | 2024-07-08 19:53:29 UTC | #2

    It's not in the published API.

    GET /api/v2/analytics/reporting/settings/insights

    {
    	"insightConfigurations": [
    		{
    			"metric": "tAbandon",
    			"thresholds": [
    				0.0,
    				120.0,
    				240.0
    			],
    			"includeFlowoutsInSlaCalc": false,
    			"includeShortAbandonsInSlaCalc": false,
    			"includeAbandonsInSlaCalc": true,
    			"disconnectCalculationSeconds": 20
    		}
    	]
    }

    The other half that page is in GET /api/v2/analytics/reporting/settings


    alex7 | 2024-07-09 11:59:23 UTC | #3

    Eos_Rios, post:2, topic:27140
    /api/v2/analytics/reporting/settings/insights

    I have no idea how you go that, but that was extremely helpful.


    Eos_Rios | 2024-07-09 13:37:34 UTC | #4

    Just remember use with caution, not supported, could change at any time, yadda yadda 'on thy own head be it'.


    system | 2024-08-08 13:38:32 UTC | #5

    This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 27140