Nikolay_Podnebesnyi | 2023-09-29 14:28:08 UTC | #1
I use method for disconnect email conversation
/api/v2/conversations/emails/{conversationId}/participants/{participantId}
with parameters:
{
"state": "disconnected", "wrapupSkipped": true }
Api method was executed, but my conversation is activating in after call work. In queue After Call Work parameter is optional. Why wrapupSkipped parameter can be ignored?
Jerome.Saint-Marc | 2023-10-03 12:47:50 UTC | #2
Hello,
Have you enabled After Call Work at the Communication level in your Genesys Cloud org? Or is this setting disabled?
Regards,
system | 2023-11-03 12:48:05 UTC | #3
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