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Discrepancy between API and UI

  • 1.  Discrepancy between API and UI

    Posted 06-05-2025 18:30

    AdrianRodriguezVar | 2024-05-16 07:52:29 UTC | #1

    Good morning, I am trying to get via api the conversation ids that match certain wrap-ups and a duration longer than 15 seconds.

    This is the call to --> POST /api/v2/analytics/conversations/details/query:

    {
    "order": "desc",
    "orderBy": "conversationStart",
    "interval": "2024-04-25T00:00:00.000Z/2024-04-25T00:00:00.000Z",
    "segmentFilters": [
      {
        "type": "or",
        "predicates": [
          {
            "dimension": "mediaType",
            "value": "voice"
          },
          {
            "dimension": "mediaType",
            "value": "callback"
          }
        ]
      },
      {
        "type": "or",
        "predicates": [
          {
            "dimension": "direction",
            "value": "inbound"
          },
          {
            "dimension": "direction",
            "value": "outbound"
          }
        ]
      },
      {
        "type": "or",
        "predicates": [
          {
            "dimension": "wrapUpCode",
            "value": "62c6d1ab-8b6e-448d-b71b-6febf9a76aea"
          },
          {
            "dimension": "wrapUpCode",
            "value": "ace1877e-fe59-4a5e-bada-ec084ffe2469"
          },
          {
            "dimension": "wrapUpCode",
            "value": "68fd4fee-008b-433d-b049-c5ab2b8c97f2"
          },
          {
            "dimension": "wrapUpCode",
            "value": "9c17002f-6f4c-4678-a732-c49d377a3147"
          },
          {
            "dimension": "wrapUpCode",
            "value": "63d7f77e-6d33-41e6-9b4c-9b5c786bb326"
          },
          {
            "dimension": "wrapUpCode",
            "value": "e872ba9a-ff04-487e-9e2a-b65422e6f81f"
          },
          {
            "dimension": "wrapUpCode",
            "value": "0cce61a7-9fe9-4dfd-b9a2-b363c70cdd8e"
          },
          {
            "dimension": "wrapUpCode",
            "value": "aec7aca9-3a1f-4a13-a74e-2bd238d743d4"
          },
          {
            "dimension": "wrapUpCode",
            "value": "a3ee5ded-17f6-426a-9bf0-5a757fbcb8a1"
          }
        ]
      }
    ],
    "conversationFilters": [
      {
        "type": "or",
        "predicates": [
          {
            "metric": "tConversationDuration",
            "range": {
              "gte": 150000
            }
          }
        ]
      }
    ],
    "evaluationFilters": [],
    "surveyFilters": []
  }

    I obtain --> "totalHits": 1084

    But in the ui i can see with these filters 259 pages with 50 conversationID per page, so this is more than 22k of conversationid.

    What is the issue here?

    Thank!! BR

    tim.smith | 2024-05-16 14:25:35 UTC | #2

    AdrianRodriguezVar, post:1, topic:26296
    But in the ui

    It's impossible to say what's different without knowing anything about what you're comparing this query with. There's likely a difference in the filtering, logic, or interval. You can look at the documentation for the view you're looking at and compare it against your query: https://help.mypurecloud.com/articles/about-reports-views-and-dashboards/

    AdrianRodriguezVar | 2024-05-16 15:26:06 UTC | #3

    Hi Tim, Thaks for answer!

    In the ui i try the same that in the query, same wrap-ups, same interval of time, exacly the same things.

    Regards

    system | 2024-06-15 15:26:23 UTC | #4

    This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 26296



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