Hi Amber,
We had the same issue/concern and it turns out that our downstream telephony provider does not support the "name" display, due to some regulations etc. So it may not be just a case of setup at your end, it may also be if this function is supported by the downstream telephony providers.
Regards
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Vineet Kakroo
FIL Fund Services (Bermuda) Limited
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Original Message:
Sent: 05-16-2024 11:46
From: Amber Krueger
Subject: Display name on callouts
Hello -
We service about 200+ different clients, each with their own DNIS. When we make outbound calls, it just shows a number and not the name of the client. Does anyone know of a way that the client name can be displayed so that we have more people actually pick up the phones?
#ArchitectureandDesign
#Outbound
#PlatformAdministration
#SystemAdministration
#Telephony
#Unsure/Other
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Amber Krueger
Ultimus Fund Solutions, LLC
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