Original Message:
Sent: 01-24-2024 18:15
From: Rafael Marciano BELISRCIANO
Subject: display number via transfert with script
Hi Arnaud,
I believe that using user-to-user would be the best course of action for you, since you would be able to handle it in your SBC. To work with UUI in GCX, first you need to Enable the User to User Information settings.
Then, from your Script, you create a string variable (varUUI, for instance) that will store the value you want to send as UUI according to the option selected by your agents from the dropdown (transfer A = +33123123123, transfer B = +33987987987, transfer C = +33111222333, for example), then you create a Custom Action that will update the value from your varUUI variable to the built-in UUI.UUIData varible using the UUI.Update action, followed by the Scripter.Consult Transfer action. The following article shows how you can enable UUI in your script by Managing script properties.
Hope that helps,
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Rafael Marciano BELISRCIANO
Genesys - Employees
Original Message:
Sent: 01-24-2024 15:52
From: Grignon Arnaud
Subject: display number via transfert with script
Of course, I'll spell it all out,
Incoming calls are associated with a queue. This queue is configured with a calling party number (e.g. +33123123123) and a default script.
When the user handles a call, they must be able to transfer this call to a different destination (transfer A or transfer B or transfer C...). These destinations are proposed by a drop-down list with Scripter.consult Transfer.
The targets of these transfers are generally partner PBXs that filter calls via display/from/ani/caller.
I would like to know if we can display a screen according to the transfer number selected. If I transfer the call to A, I have to display a corresponding number (display A), so that the remote PBX authorises me to reach him.
If this is not possible, I would like at least to display the party number of the queue handling the call (all transfers will have the +33123123123).
Currently, when a call is transferred via the script, it's the user (email address) that appears in the from of the call.
When you send a basic call via interaction, specifying the queue, the +33123123123 is displayed correctly.
For our configuration :
SITE: no caller address or Name specified
TRUNK: no caller address or name specified, Prioritised Caller Selection: Call source / site / user / trunk
with the Scripter.Consult Transfer we have tested transferring the call to a user who has the "Other phone" as a routing point, the display remains unknown.
still using Scripter.Consult Transfer, we tried transferring to another queue, which has its own in-queue flow, with a transfer number, and again I can't manage to change the damn display.
I'm looking for any solution:
- Add a variable to the inqueue flow (and create as many queues as transfers) to force this information,
- Add a userTouser / UUI field in the sip frame, which I can modify via my sbc
- A magic option hidden in the script, or anything else that meets our needs.
Thanks for your help,
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Arnaud
Original Message:
Sent: 01-24-2024 14:44
From: Rafael Marciano BELISRCIANO
Subject: display number via transfert with script
Hi Grignon,
I am not sure if I completely understand what you are trying to achieve... could you provide more details / screenshots of what would be your desired outcome?
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Rafael Marciano BELISRCIANO
Genesys - Employees
Original Message:
Sent: 01-24-2024 09:54
From: Grignon Arnaud
Subject: display number via transfert with script
Hi Community,
On inbound call,
We are looking to transfer calls via an action on a script.
We want to display (from) the number which is configured in the queue which received the call.
When we try to transfer the call, the display is anonymous (in the from we have the email account instead of the number).
Do you have an idea ?
regards,
#Outbound
#SystemAdministration
#Telephony
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Arnaud
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