That could be, especially for foreign country numbers and how they are formatted as well as handled. Placing the PAI on the trunk should only help in these cases.
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.comhttps://www.ttecDigital.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 06-26-2024 05:25
From: Mamadou DIOP
Subject: Displays the name of the department/city in addition to the country on an incoming call
Good day Robert,
Thank you for your feedback. No changes have been made internally. But I've seen the same behaviour for other organisations, even those on Genesys Cloud Voice. After checking, the problem is linked to the operator upstream of Genesys and not on Genesys.
Thank you.
Regards,
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Mamadou DIOP
CERITEK
Original Message:
Sent: 06-16-2024 23:52
From: Robert Wakefield-Carl
Subject: Displays the name of the department/city in addition to the country on an incoming call
I am guessing your default site or the one your trunks come into has changed the dial plan and it is not recognizing your numbers as US National numbers. Check that. You can create a new site and compare the default dial plan with what you have.
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 06-12-2024 09:30
From: Mamadou DIOP
Subject: Displays the name of the department/city in addition to the country on an incoming call
Good day everyone,
During the inbound call, I would to know how to display the name of the department/city in addition to the country.
Somes weeks ago, these accurates of calls location (number, name/city/department) are visibles. But know, there is only the name of the country.
Any ideas about this questions ?
Thanks a lot
#Reporting/Analytics
#Telephony
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Mamadou DIOP
CERITEK
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