Workforce Engagement Management

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  • 1.  Disputes - limiting the number of evaluations an agent can dispute?

    Posted 25 days ago

    Hey folks,

    I am reviewing the Disputes options within Evaluation forms. I'm looking to see if there is a way to limit the number of evaluations an agent an dispute over a given period of time. For example, we provide 1 evaluation per agent, per month. This means they would get 12 evaluations a year. If I wanted to limit the number of times they can dispute any of those 12 evaluations to 6 per year, is that possible?

    I know you can set a limit to how many times a single evaluation can be disputed, up to 5 times. This is not what I'm looking for with this question.

    Thanks in advance for your thoughts on this.


    #Learning/Coaching
    #QualityManagement

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    Nolan Raess
    Questrade Inc
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  • 2.  RE: Disputes - limiting the number of evaluations an agent can dispute?

    GENESYS
    Posted 23 days ago

    Hi Nolan,

    Currently its not possible to configure what you are asking for, please feel free to submit an idea on that within the Aha portal though! Thanks



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    Herrick Mai
    Genesys - Employees
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  • 3.  RE: Disputes - limiting the number of evaluations an agent can dispute?

    Posted 23 days ago

    Thanks for replying and confirming, Herrick.

    I'll do that!



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    Nolan Raess
    Questrade Inc
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