Workforce Engagement Management

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  • 1.  Disputes - limiting the number of evaluations an agent can dispute?

    Posted 04-03-2024 17:05

    Hey folks,

    I am reviewing the Disputes options within Evaluation forms. I'm looking to see if there is a way to limit the number of evaluations an agent an dispute over a given period of time. For example, we provide 1 evaluation per agent, per month. This means they would get 12 evaluations a year. If I wanted to limit the number of times they can dispute any of those 12 evaluations to 6 per year, is that possible?

    I know you can set a limit to how many times a single evaluation can be disputed, up to 5 times. This is not what I'm looking for with this question.

    Thanks in advance for your thoughts on this.


    #Learning/Coaching
    #QualityManagement

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    Nolan Raess
    Questrade Inc
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  • 2.  RE: Disputes - limiting the number of evaluations an agent can dispute?

    GENESYS
    Posted 04-05-2024 15:59

    Hi Nolan,

    Currently its not possible to configure what you are asking for, please feel free to submit an idea on that within the Aha portal though! Thanks



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    Herrick Mai
    Genesys - Employees
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  • 3.  RE: Disputes - limiting the number of evaluations an agent can dispute?

    Posted 04-05-2024 16:09

    Thanks for replying and confirming, Herrick.

    I'll do that!



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    Nolan Raess
    Questrade Inc
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