Genesys Cloud - Main

I went in to allow for Disputes on evals based on today's Release Notes, but when I go to the Evaluation Form Editor, I only see Content and Scoring - I don't see Settings as an option to click on. The Quality Admin role has the Permissions of Quality>Evaluation Form> Edit and Quality>Evaluation Form> Add. Do those also need to be added to the Quality Evaluator role? The Resource Center is unclear. 

Hi Amber,

Add this permission  "Quality>Evaluation>Dispute" permission to your Quality Admin Role.

Then you can see Settings tab with Dispute option.

Hope it helps.

Thanks,

I went in to allow for Disputes on evals based on today's Release Notes, but when I go to the Evaluation Form Editor, I only see Content and Scoring - I don't see Settings as an option to click on. The Quality Admin role has the Permissions of Quality>Evaluation Form> Edit and Quality>Evaluation Form> Add. Do those also need to be added to the Quality Evaluator role? The Resource Center is unclear. 

Success - thank you!

Hi Amber,

Add this permission  "Quality>Evaluation>Dispute" permission to your Quality Admin Role.

Then you can see Settings tab with Dispute option.

Hope it helps.

Thanks,

I went in to allow for Disputes on evals based on today's Release Notes, but when I go to the Evaluation Form Editor, I only see Content and Scoring - I don't see Settings as an option to click on. The Quality Admin role has the Permissions of Quality>Evaluation Form> Edit and Quality>Evaluation Form> Add. Do those also need to be added to the Quality Evaluator role? The Resource Center is unclear.