This means that your user role is scoped only to the "Production" division. Please check your role scopes and ensure that you have access to all required divisions. If this doesn't address your issue, please open a case with Customer Care. Thank you!
Original Message:
Sent: 03-15-2024 10:55
From: Ieva Trepenaityte
Subject: Division awareness: secondary statuses -INB-I-1190
Becky, we do have required subscription to have this feature, however when we want to chose division under organizational setup under secondary status it only shows "All" or "Production". Is there anything additional that needs to be set up? Please advise
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Ieva Trepenaityte
Dexcom, Inc.
Original Message:
Sent: 07-18-2023 14:23
From: Becky Powell
Subject: Division awareness: secondary statuses -INB-I-1190
Jessica, I do not yet know the timing for FedRAMP release. Please stay tuned - I wi l update you once I know.
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Becky Powell
Director, Product Management
Genesys - Employees
Original Message:
Sent: 07-17-2023 14:28
From: Jessica Blount
Subject: Division awareness: secondary statuses -INB-I-1190
Becky - Do you know of a timeline for delivery to the FedRAMP Boundary for this? Would it be in tandem to the Commercial Release?
Thanks!
Jessie
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Jessica Blount
TTEC Digital, LLC fka Avtex Solutions, LLC
Original Message:
Sent: 07-13-2023 13:40
From: Becky Powell
Subject: Division awareness: secondary statuses -INB-I-1190
Yes, absolutely!
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Becky Powell
Director, Product Management
Genesys - Employees
Original Message:
Sent: 07-13-2023 11:51
From: Pete Schroeder
Subject: Division awareness: secondary statuses -INB-I-1190
Hi @Becky Powell
Thank you for the update & quick response.
We completely understand that dates often change! We are gambling a little for this release, we have a client that desperately needs this feature, for a "Go Live Date" of 9/1/23. If this date gets pushed beyond 8/1/23, would it be possible to add our clients Org to the Beta?
Regards
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Pete Schroeder
HMC3 LLC
Senior Contact Center Engineer
pete.schroeder@hmcthree.com
Original Message:
Sent: 07-13-2023 10:05
From: Becky Powell
Subject: Division awareness: secondary statuses -INB-I-1190
Hi Peter, we had to push the release date back two weeks in order to complete testing for the embedded clients. Thank you for your patience.
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Becky Powell
Director, Product Management
Genesys - Employees
Original Message:
Sent: 07-13-2023 08:07
From: Pete Schroeder
Subject: Division awareness: secondary statuses -INB-I-1190
This enhancement was scheduled to be released yesterday. It did NOT.
Can we get some type of update, PLEASE?
Thank You
#BetaUpdate
#Unsure/Other
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Pete Schroeder
HMC3 LLC
Senior Contact Center Engineer
pete.schroeder@hmcthree.com
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