Andrew_Lagarde | 2022-01-03 14:16:06 UTC | #1
Greetings, I noticed that interactions that go through the Architect are getting an division assigned to them from the architect flow. As well as from the queue itself. These can be different.
I made a mistake with one flow and selected the wrong division. Now all interactions from for example December all have the wrong division. Is there a way to rectify this in the past?
Jerome.Saint-Marc | 2022-01-04 09:49:00 UTC | #2
Hello,
Unfortunately, it is not possible to modify past data - not possible to change the division conversations are related to.
Regards,
system | 2022-02-03 08:43:04 UTC | #3
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 13105