jcp | 2018-09-25 13:41:24 UTC | #1
Platform API has got traces of 'Divisions' I understand this can be used to be more selective with user permissions. We have a scenario where Contact Center Supervisors would need to listen 'monitor' Agent calls, but to exclude the back office business users from being able to be monitored by Supervisors and I would have thought divisions might help. Is this available in Beta ? Thanks, Jean-Christophe
tim.smith | 2018-09-25 15:39:47 UTC | #2
ACL is being worked on, but isn't released. Keep an eye on the PureCloud release notes for a future announcement about its release.
system | 2018-10-26 15:39:50 UTC | #3
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