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  • 1.  DNIS reporting query

    Posted 03-26-2023 04:03

    Hi All

    Hoping someone can assist me 

    Is there a way to capture the call to a particular DNIS number in hte IVR Menu selection?

    I cant seem to get this working to show up in the DNIS report.

    Example: 

    I assign 03XXX  number to the call flow and assigned the same number in the Menu "transfer to number" in Architect Inbound call flow as well..

    When I test call the IVR Menu and selected the option... nothing is showing up in the DNIS Performance report???? 

    is there a way to go about this?

    Thanks

    Adam


    #ArchitectureandDesign

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    Adam Kim
    Australian Unity Group Services Pty Ltd
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  • 2.  RE: DNIS reporting query

    GENESYS
    Posted 04-28-2023 15:38

    Hi Adam... 
    So it sounds like you're wanting to report on calls that you transferred from one flow to another using a dnis route? Is that correct? 
    Thanks



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    Dean Thames
    Sr. Principal Consultant Cloud CX
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