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  • 1.  Does GCV support 933 for testing of 911

    Posted 07-11-2023 09:08
    No replies, thread closed.

    Does GCV  support 933 for testing 911 configurations from various end points?

    933 is common with many CPaaS providers:

    Telnyx
    Bandwidth
    Twilio
    Amazon Connect
    Vonage

    Home - Genesys Cloud Resource Center

    A quick search of Home - Genesys Cloud Resource Center

     Did not provide any info, nor did a search of the Community


    #Telephony

    ------------------------------
    Pete Schroeder
    HMC3 LLC
    Senior Contact Center Engineer
    pete.schroeder@hmcthree.com
    ------------------------------


  • 2.  RE: Does GCV support 933 for testing of 911

    Posted 07-16-2023 04:45
    No replies, thread closed.

    This idea has been accepted and is now in development.  Not sure on timing of it as it is only in accepted status.  Add 933 for emergency testing | Genesys Cloud Ideas Portal (aha.io).

    I believe you can use a REGEX in dial plan and just send to the carrier for now.  It will not have the PSAP information, but should send the p_AssertedIdentity along.  



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 3.  RE: Does GCV support 933 for testing of 911

    Posted 07-17-2023 09:06
    No replies, thread closed.

    Robert,

    Thanks for sharing.  Slipped my mind to search ideas!

    voted on Idea



    ------------------------------
    Pete Schroeder
    HMC3 LLC
    Senior Contact Center Engineer
    pete.schroeder@hmcthree.com
    ------------------------------

    Original Message


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