I think I have one or two left, then I'll have to start "editing"....
Original Message:
Sent: 10-09-2023 19:50
From: Vaun McCarthy
Subject: Does People Bulk Import Update Existing People Remove Roles Option Works?
The joys of being out of votes (and we all know how much good votes do ;))
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Vaun McCarthy
Original Message:
Sent: 10-09-2023 19:41
From: Paul Simpson
Subject: Does People Bulk Import Update Existing People Remove Roles Option Works?
I just up-voted it!
I notice you haven't voted for your own idea, though.... 😜
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Paul Simpson
Eventus Solutions Group
Original Message:
Sent: 10-09-2023 18:21
From: Vaun McCarthy
Subject: Does People Bulk Import Update Existing People Remove Roles Option Works?
Yes that's one of the frustrating things about that CSV import - not all fields are treated the same. From the article:
- When you update existing users with a .csv import, Genesys Cloud adds roles and queues but does not replace or remove them.
An idea I raised with sadly no interest yet: https://genesyscloud.ideas.aha.io/ideas/AMUGM-I-7
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Vaun McCarthy
Original Message:
Sent: 10-09-2023 17:55
From: Shahar Leonard
Subject: Does People Bulk Import Update Existing People Remove Roles Option Works?
Hi all, i can created and updated Users VIA the Bulk import action, but as I played with it i noticed that when using the "Update existing people" feature,
when i assign an additional roles to user it works, but when i attempt to unassign user from a role it doesn't work,
does anyone know if the "Bulk import Existing people" feature works only to assign additional
Roles and other details to user or also for unassign Roles and other details from a user.
Thanks all, and best regards.
#Integrations
#SystemAdministration
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Shahar Leonard
ITNAV-Pro Ltd.
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