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Does someone heve experiance with getting data through Salesforce Data Graph

  • 1.  Does someone heve experiance with getting data through Salesforce Data Graph

    Posted 06-08-2025 10:46

    Hello everyone,

    We have a customer requirement to query Salesforce Data Graph data directly from an IVR flow. Has anyone implemented this before, and if so, could you please provide an example or guidance on how to achieve it?


    #DataActions

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    Yvgeni Liberman
    Solutions Architect

    Mobile +972 52-6344414
    Voice +972 3-9281514
    e-mail yvgeni_new@itnavpro.com
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  • 2.  RE: Does someone heve experiance with getting data through Salesforce Data Graph

    Posted 06-09-2025 09:00

    Are you able to make your query from a tool like postman?  If so, it is usually pretty easy to use that configuration to make a data action.

    --Jason



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    --Jason
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