Genesys Cloud - Main

I'm using a Genesys Cloud CX 1 WEM Add-on II license.

I can see the call transcripts but I can't download them all at once.

Does anyone know how to do that?

I believe you can export transcripts from one or more interactions using the speech and text analytics API: Voice transcription – Can I download a voice transcript?

But within the UI it is only possible to do one at a time.

I'm using a Genesys Cloud CX 1 WEM Add-on II license.

I can see the call transcripts but I can't download them all at once.

Does anyone know how to do that?

Dear Sam

Thanks for answer my question.

If I have to use the peech and text analytics API to get the data,

it means there is no way to get it on the browser UI.

Your answer solved my question.

P.S. Sorry for my poor English.

I believe you can export transcripts from one or more interactions using the speech and text analytics API: Voice transcription – Can I download a voice transcript?

But within the UI it is only possible to do one at a time.

I'm using a Genesys Cloud CX 1 WEM Add-on II license.

I can see the call transcripts but I can't download them all at once.

Does anyone know how to do that?

If you're after an example of how to use the Speech and Text Analytics APIs to download transcripts and format them like in the UI, then this is something I wrote recently:

GitHub: genesys-cloud-mcp-server/src/.../conversationTranscription.ts

It outputs a transcript like this:

Time   Who       Sentiment  Utterance
00:00  IVR                  I'm an IVR
00:05  customer  Positive   I'm a customer

NB: It was designed for a single transcript at a time, but would be easily to modify for multiple conversations.

Dear Sam

Thanks for answer my question.

If I have to use the peech and text analytics API to get the data,

it means there is no way to get it on the browser UI.

Your answer solved my question.

P.S. Sorry for my poor English.

I believe you can export transcripts from one or more interactions using the speech and text analytics API: Voice transcription – Can I download a voice transcript?

But within the UI it is only possible to do one at a time.

I'm using a Genesys Cloud CX 1 WEM Add-on II license.

I can see the call transcripts but I can't download them all at once.

Does anyone know how to do that?

I'm using a Genesys Cloud CX 1 WEM Add-on II license.

I can see the call transcripts but I can't download them all at once.

Does anyone know how to do that?