Hi,
When I was running the test plan for Genesys Cloud SIP trunk (https://help.mypurecloud.com/wp-content/uploads/2015/10/SIP-Trunk-Test-Plan.pdf) and
I observed strange behavior with regard to the DMTF test.
DTMF Call 1-800-COMCAST, confirm DTMF is received
For the test, I configured an agent with a remote phone (cell phone).
Thus, when making the outbound call, the agent has the option to input DTMF in the Genesys Cloud virtual phone or physically on the cell phone.
When pressing DTMF in the virtual phone first, DTMF input on the agent's cell phone no longer works.
But if DTMF is pressed on the agent's cell phone first, they work as expected.
Have you observed this where DTMF entered in the virtual phone breaks subsequent DTMF input on the cell phone?
I have observed the same behavior with PureCloud voice and BYOC SIP trunk.
Thanks and best regards,
Guillaume
#Integrations#Telephony#Unsure/Other------------------------------
Guillaume Desjardins
Bell Canada
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