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  • 1.  DTMF only inputs

    Posted 12 days ago

    Hi,

    I have a requirement to only allow dtmf input "1" from caller to confirm and consent for enrolling in a feature. Is there a way in Bot flows to ask for slot only in dtmf mode? Currently, the only option I have is to exit the bot flow to collect this input in an inbound flow and then come back to bot flow for further processing.


    #ConversationalAI(Bots,AgentAssist,etc.)

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    Rohit Chendke
    Ally Financial
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