James_Tarling | 2023-04-28 11:31:01 UTC | #1
We have two Genesys orgs, dev and prod
We are seeing poor DTMF recognition in IVRs when calling numbers on the dev org, particularly on iPhones
The DTMF on the prod org is working as expected
Could there be any difference in configuration or resources that would explain this behaviour?
Thanks for any insight
tim.smith | 2023-04-28 13:07:12 UTC | #2
Please open a case with Genesys Cloud Care to investigate telephony issues. We cannot investigate issues with media processing via the forum as it requires access to privileged customer data.
system | 2023-05-29 13:07:39 UTC | #3
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