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  • 1.  Duplicate Annotation IDs when getting recording annotations

    Posted 08-15-2023 04:44
    No replies, thread closed.

    I tried to get annotations of a recording via API (/api/v2/conversations/{conversationId}/recordings/{recordingId}/annotations). In the description of the response in API Explorer I found "id (string) The globally unique identifier for the object." Nevertheless I got two annotions of a recording with the same id:

    [
      {
        "id": "d5c29451-dcff-4614-863e-d2c9e313ca46",
        "type": "Pause",
        "location": 400,
        "durationMs": 8093,
        "absoluteLocation": 0,
        "absoluteDurationMs": 8093,
        "recordingLocation": 400,
        "recordingDurationMs": 0,
        "description": "Flow Or Queue",
        "reason": "FlowOrQueue",
        "realtimeLocation": 1
      },
      {
        "id": "d5c29451-dcff-4614-863e-d2c9e313ca46",
        "type": "Pause",
        "location": 24940,
        "durationMs": 15060,
        "absoluteLocation": 24540,
        "absoluteDurationMs": 18924,
        "recordingLocation": 24940,
        "recordingDurationMs": 0,
        "description": "Secure Pause",
        "reason": "SecurePause",
        "realtimeLocation": 31133
      }
    ]


    #Reporting/Analytics

    ------------------------------
    ---------------------------------------------
    Hans-Gerd Sandhagen
    Software Developer
    Fiebig GmbH
    ---------------------------------------------
    ------------------------------


  • 2.  RE: Duplicate Annotation IDs when getting recording annotations

    Posted 08-20-2023 18:43
    No replies, thread closed.

    The unique identifier for the conversation should be conversationId, not just Id.  That looks more like a participant ID showing that it went to the Flow, which caused a Secure Pause.  Are you sure that is not under a participant in the blob?



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


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