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Duplicates participants when disconnect chat conversation

  • 1.  Duplicates participants when disconnect chat conversation

    Posted 06-05-2025 18:07

    Nikolay_Podnebesnyi | 2023-07-14 18:09:36 UTC | #1

    We are using for disconnect chat conversation API method:

    POST
/api/v2/conversations/{conversationId}/disconnect

    But when we will disconnect the conversation we get duplicates of participants with the purpose = customer. For email/call conversation it works. To get data we use:

    GET
/api/v2/conversations/{conversationId}

    Steps:

    1. Start chat
    2. Accept in genesys
    3. Disconnect interaction via API: POST /api/v2/conversations/{conversationId}/disconnect
    4. Check customer participants: GET /api/v2/conversations/{conversationId}

    Do you have any information about this problem?

    tim.smith | 2023-07-14 14:54:45 UTC | #2

    If you believe that data being returned by the API is incorrect, please open a case with Genesys Cloud Care to investigate; we do not have access to your org's data via the forum.

    system | 2023-08-14 14:55:11 UTC | #3

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 20984



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