Genesys Cloud - Main

Hi there, need some assistance/guidance with dynamic script variable in a script.

i have created a dynamic variable in a script and add getIndexValue(["a","b","c"], 1) just to test.

when i preview the script, the variable returns blank instead of b.

any suggestion/ solutions?

#Unsure/Other

------------------------------
Reginald
------------------------------

Reginald,

Thanks for taking time to ask a question.  The script builder uses Math.js for its evaluation of dynamic variables. I'm not sure where you found "getIndexValue" as a valid function to use in this context.  Using your example, try using bracket syntax for accessing arrays instead.

["a","b","c"][1]

Here are some helpful links to learn more about Math.js and its use in scripter.

https://help.mypurecloud.com/articles/dynamic-script-variables/#:~:text=Dynamic%20variables%20compute%20their%20own,True%2FFalse%20(Boolean).

https://mathjs.org/docs/reference/functions.html

------------------------------
Jacob NEWBY
Senior Software Engineer

Original Message:
Sent: 04-02-2025 12:49
From: Reginald Sheraton
Subject: Dynamic Script variable

Hi there, need some assistance/guidance with dynamic script variable in a script.

i have created a dynamic variable in a script and add getIndexValue(["a","b","c"], 1) just to test.

when i preview the script, the variable returns blank instead of b.

any suggestion/ solutions?

#Unsure/Other

------------------------------
Reginald
------------------------------

@Jacob NEWBY His example of getIndexValue is from this page:

https://help.mypurecloud.com/articles/additional-functions-to-use-in-dynamic-variables/

If that is not valid, the page should be updated...

Reginald,

Thanks for taking time to ask a question.  The script builder uses Math.js for its evaluation of dynamic variables. I'm not sure where you found "getIndexValue" as a valid function to use in this context.  Using your example, try using bracket syntax for accessing arrays instead.

["a","b","c"][1]

Here are some helpful links to learn more about Math.js and its use in scripter.

https://help.mypurecloud.com/articles/dynamic-script-variables/#:~:text=Dynamic%20variables%20compute%20their%20own,True%2FFalse%20(Boolean).

https://mathjs.org/docs/reference/functions.html

------------------------------
Jacob NEWBY
Senior Software Engineer

Original Message:
Sent: 04-02-2025 12:49
From: Reginald Sheraton
Subject: Dynamic Script variable

Hi there, need some assistance/guidance with dynamic script variable in a script.

i have created a dynamic variable in a script and add getIndexValue(["a","b","c"], 1) just to test.

when i preview the script, the variable returns blank instead of b.

any suggestion/ solutions?

#Unsure/Other

------------------------------
Reginald
------------------------------

Anton,

Thank you for your reply.  I see that "getIndexValue" is an extension that we support.  I have generated a ticket on our end to investigate this issue. 

@Jacob NEWBY His example of getIndexValue is from this page:

https://help.mypurecloud.com/articles/additional-functions-to-use-in-dynamic-variables/

If that is not valid, the page should be updated...

Reginald,

Thanks for taking time to ask a question.  The script builder uses Math.js for its evaluation of dynamic variables. I'm not sure where you found "getIndexValue" as a valid function to use in this context.  Using your example, try using bracket syntax for accessing arrays instead.

["a","b","c"][1]

Here are some helpful links to learn more about Math.js and its use in scripter.

https://help.mypurecloud.com/articles/dynamic-script-variables/#:~:text=Dynamic%20variables%20compute%20their%20own,True%2FFalse%20(Boolean).

https://mathjs.org/docs/reference/functions.html

------------------------------
Jacob NEWBY
Senior Software Engineer

Original Message:
Sent: 04-02-2025 12:49
From: Reginald Sheraton
Subject: Dynamic Script variable

Hi there, need some assistance/guidance with dynamic script variable in a script.

i have created a dynamic variable in a script and add getIndexValue(["a","b","c"], 1) just to test.

when i preview the script, the variable returns blank instead of b.

any suggestion/ solutions?

#Unsure/Other

------------------------------
Reginald
------------------------------

any update on this?

Anton,

Thank you for your reply.  I see that "getIndexValue" is an extension that we support.  I have generated a ticket on our end to investigate this issue. 

@Jacob NEWBY His example of getIndexValue is from this page:

https://help.mypurecloud.com/articles/additional-functions-to-use-in-dynamic-variables/

If that is not valid, the page should be updated...

Reginald,

Thanks for taking time to ask a question.  The script builder uses Math.js for its evaluation of dynamic variables. I'm not sure where you found "getIndexValue" as a valid function to use in this context.  Using your example, try using bracket syntax for accessing arrays instead.

["a","b","c"][1]

Here are some helpful links to learn more about Math.js and its use in scripter.

https://help.mypurecloud.com/articles/dynamic-script-variables/#:~:text=Dynamic%20variables%20compute%20their%20own,True%2FFalse%20(Boolean).

https://mathjs.org/docs/reference/functions.html

------------------------------
Jacob NEWBY
Senior Software Engineer

Original Message:
Sent: 04-02-2025 12:49
From: Reginald Sheraton
Subject: Dynamic Script variable

Hi there, need some assistance/guidance with dynamic script variable in a script.

i have created a dynamic variable in a script and add getIndexValue(["a","b","c"], 1) just to test.

when i preview the script, the variable returns blank instead of b.

any suggestion/ solutions?

#Unsure/Other

------------------------------
Reginald
------------------------------

any update on this?

Anton,

Thank you for your reply.  I see that "getIndexValue" is an extension that we support.  I have generated a ticket on our end to investigate this issue. 

@Jacob NEWBY His example of getIndexValue is from this page:

https://help.mypurecloud.com/articles/additional-functions-to-use-in-dynamic-variables/

If that is not valid, the page should be updated...

Reginald,

Thanks for taking time to ask a question.  The script builder uses Math.js for its evaluation of dynamic variables. I'm not sure where you found "getIndexValue" as a valid function to use in this context.  Using your example, try using bracket syntax for accessing arrays instead.

["a","b","c"][1]

Here are some helpful links to learn more about Math.js and its use in scripter.

https://help.mypurecloud.com/articles/dynamic-script-variables/#:~:text=Dynamic%20variables%20compute%20their%20own,True%2FFalse%20(Boolean).

https://mathjs.org/docs/reference/functions.html

------------------------------
Jacob NEWBY
Senior Software Engineer

Original Message:
Sent: 04-02-2025 12:49
From: Reginald Sheraton
Subject: Dynamic Script variable

Hi there, need some assistance/guidance with dynamic script variable in a script.

i have created a dynamic variable in a script and add getIndexValue(["a","b","c"], 1) just to test.

when i preview the script, the variable returns blank instead of b.

any suggestion/ solutions?

#Unsure/Other

------------------------------
Reginald
------------------------------

Reginald,

Thanks for taking time to ask a question.  The script builder uses Math.js for its evaluation of dynamic variables. I'm not sure where you found "getIndexValue" as a valid function to use in this context.  Using your example, try using bracket syntax for accessing arrays instead.

["a","b","c"][1]

Here are some helpful links to learn more about Math.js and its use in scripter.

https://help.mypurecloud.com/articles/dynamic-script-variables/#:~:text=Dynamic%20variables%20compute%20their%20own,True%2FFalse%20(Boolean).

https://mathjs.org/docs/reference/functions.html

------------------------------
Jacob NEWBY
Senior Software Engineer

Original Message:
Sent: 04-02-2025 12:49
From: Reginald Sheraton
Subject: Dynamic Script variable

Hi there, need some assistance/guidance with dynamic script variable in a script.

i have created a dynamic variable in a script and add getIndexValue(["a","b","c"], 1) just to test.

when i preview the script, the variable returns blank instead of b.

any suggestion/ solutions?

#Unsure/Other

------------------------------
Reginald
------------------------------