The only other thing I can think of is the genesys Cloud for Chrome feature, but that is all manual. You'd have to find a way to feed the agent the number to use...nothing automatic there...
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George Ganahl GCP (Genesys Cloud), CCXP
Principal PS Consultant
Genesys
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Original Message:
Sent: 06-08-2023 18:24
From: Robert Wakefield-Carl
Subject: Dynamically assign outbound caller ID for manual calls
No. There are no post-dial operations in Genesys Cloud at this point - many ideas on this, but nothing in the oven. The most you have it the caller ID on the Queue or the trunk settings. The last option would be a widget that does the dialing through the API like the Embedded Framework does that allows for changing of the OLI (outbound caller ID) when you initiate the call.
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 06-08-2023 15:05
From: Ryan W Pupa
Subject: Dynamically assign outbound caller ID for manual calls
Is there a way to execute an Architect flow for manually initiated outbound calls that will dynamically change the outbound caller ID? We'd like to hit an API to decide the best caller ID for that customer and then use that when calling. I'm seeing options for 'static' caller ID configurations (at the queue, trunk or agent level) but that's not what we're after.
#Outbound