Vikki,
Full disclosure - not my idea, but one I wholeheartedly endorse 😝
We are in alignment on this! 😁
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Paul Simpson
Views expressed are my own and do not necessarily reflect those of my employer.
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Original Message:
Sent: 04-30-2024 12:25
From: Vikki Papesh
Subject: Dynamically calling a task within a flow
Thank you, Paul! Your idea has my vote, as this functionality gap has me writing otherwise unnecessary code to do what should be a simple task.
Anywhere we can do a literal, we should be able to do an expression. Dropdown menus are handy, but again, the ability to use an expression would allow for much more dynamic behavior. Writing switch statements to handle 10 of the same action against different targets is poor practice.
SR. GENESYS CLOUD DEVELOPER II
Tandem Diabetes Care | positively different
12400 High Bluff Drive, San Diego CA 92130
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Original Message:
Sent: 4/30/2024 11:42:00 AM
From: Paul Simpson
Subject: RE: Dynamically calling a task within a flow
Hey, Vikki!
Long time, no see, I hope all is well with you!
Anyway, I saw this thread and it relates to a similar issue I have noticed with Flows not being dynamically referenced. (This has become more important since the release of the "Set Post-Flow" action, which allows for transfers to surveys etc.) I did stumble across this idea and thought it might be worth a look - the Idea could perhaps be expanded to include all objects that are currently only statically referenceable.
Just a thought.
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Paul Simpson
Views expressed are my own and do not necessarily reflect those of my employer.
Original Message:
Sent: 04-25-2024 15:21
From: Vikki Papesh
Subject: Dynamically calling a task within a flow
I have a project where I would like to reference a field in a data table to retrieve a task name and call the task using "Jump to Reusable Task", since different conditions require the execution of different tasks. However, unlike most fields in Architect, there is no ability to switch to Expression mode, only a drop-down menu of Reusable Tasks.
Is there a way to achieve this?
#Routing(ACD/IVR)
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Vikki Papesh
Sr. Genesys Cloud Developer II
Tandem Diabetes Care, Inc.
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