Genesys Cloud - Main

Hi Genesys Team,

Do you know any existing integration with Genesys Cloud as a connector for MS Dynamics 2015 CRM on-prem version?
For now we only need few functions:
-click2call, popup objects by ANI (email, phone ) and automatically created task after interaction.

I see that softphone.it has that integration(I wrote to them for details  ), but maybe someone of you have more experience working with this version of Dynamics with GC? I would not want to develop a new integration for a EOS product.


Regards,
Dawid Kacprzak



 




#Integrations

------------------------------
Dawid Kacprzak
Cludo Sp. z o.o.
CC Solution Architect
------------------------------

Hi Dawid, 

I'm brand new to the community, although we've been integrating with Genesys for years, so I hope my reply is appropriate.  My company has integration for Genesys Cloud and Dynamics CRM (both premise and cloud).  If you'd like more specific information, please feel free to reach me directly at Anthony.Uliano@amctechnology.com.

Thanks!

------------------------------
Anthony Uliano
AMC Technology LLC
------------------------------

Original Message:
Sent: 09-02-2021 04:36
From: Dawid Kacprzak
Subject: Dynamics CRM 2015 on-prem with Purecloud

Hi Genesys Team,

Do you know any existing integration with Genesys Cloud as a connector for MS Dynamics 2015 CRM on-prem version?
For now we only need few functions:
-click2call, popup objects by ANI (email, phone ) and automatically created task after interaction.

I see that softphone.it has that integration(I wrote to them for details  ), but maybe someone of you have more experience working with this version of Dynamics with GC? I would not want to develop a new integration for a EOS product.


Regards,
Dawid Kacprzak








#Integrations

------------------------------
Dawid Kacprzak
Cludo Sp. z o.o.
CC Solution Architect
------------------------------