Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Dynamics CRM, WebRTC and Screen Recording

    Posted 04-21-2021 10:57
    No replies, thread closed.
    In the process of deploying WebRTC Phone in addition to screen recording.  One of our main departments uses Dynamics 365 CRM with integrated Genesys Cloud app.  We discovered agents will now be required to launch/login to the Genesys Cloud desktop Client in addition to Dynamics CRM in order for screen recording to function.  

    Problem:  Dependency on agents to manually launch/login to the Genesys Cloud desktop client in addition to Dynamics CRM.

    Any recommendations for screen recording without having to launch the desktop client when using Dynamics CRM?  


    #Ask Me Anything (AMA)
    #Integrations
    #PlatformAdministration
    #Roadmap/NewFeatures
    #SystemAdministration

    ------------------------------
    Steven Strom

    ------------------------------


  • 2.  RE: Dynamics CRM, WebRTC and Screen Recording

    Posted 04-22-2021 14:03
    No replies, thread closed.
    Unfortunately, a desktop installed component is required in order to record the entirety of an agent's screen. The reason for needing the installed application is that the chrome sandbox explicitly prevents access to the operating system as part of its security posture.  This makes a lot of sense when you reason through it; you wouldn't want some random website to be able to record your entire desktop without your knowledge. 

    There is a standalone screen recording application that is currently in development, slated for release later this year.  It will be significantly lighter weight than the existing desktop application, and generally should be able to be started and log in on behalf of the user automatically.  That feature is tied to this entry in the ideas portal: https://genesyscloud.ideas.aha.io/ideas/CLWFO-I-54.  I would recommend subscribing to that idea for automatic updates on its progress.

    ------------------------------
    Richard Schott
    Genesys - Employees
    ------------------------------

    Original Message


  • 3.  RE: Dynamics CRM, WebRTC and Screen Recording

    Posted 04-10-2022 13:52
    No replies, thread closed.
    Hi Steven, 

    The DaVinci platform supports integration with Dynamics 365 embedded within the Dynamics UI.  I believe we could launch the desktop client, minimize it, and then trigger screen records from within Dynamics 365.  Happy to talk further about this, if it's still a requirement.

    ------------------------------
    Anthony Uliano
    Founder / CEO
    AMC Technology LLC
    anthony.uliano@amctechnology.com
    www.amctechnology.com
    ------------------------------

    Original Message


Related Content