wchavez | 2020-01-07 22:36:54 UTC | #1
Good afternoon Forum:
Where we can find the Edge Health Statuses in the PureCloud documentation? .healthStatus healthy I tried to check in the reference that you shared in this discussion, but it was not in there.
Discussion: https://developer.mypurecloud.com/forum/t/edge-status-states/2263 Reference: https://developer.mypurecloud.com/api/rest/client-libraries/java/Edge.html
I appreciate your help with this information in order to complete the custom monitoring solution that we are developing.
Thanks.
tim.smith | 2020-01-07 22:46:35 UTC | #2
The response to GET /api/v2/telephony/providers/edges has onlineStatus and statusCode properties. Maybe that's what you're looking for? If not, please provide more context regarding what data you're looking for and if you're trying to replicate something you're seeing elsewhere.
wchavez | 2020-01-08 13:11:52 UTC | #3
Thank you Tim.
The response also includes the following properties in the JSON object: "onlineStatus": "ONLINE", "serialNumber": "", "physicalEdge": false, "managed": false, "edgeDeploymentType": "LDM", "callDrainingState": "NONE", "conversationCount": 0, "healthStatus": "HEALTHY", "proxy": "", "offlineConfigCalled": false,
The propertie healthStatus apparently is not documented in any PureCloud online resource that we investigated. Would you please share with us any reference about that property? Or in order to make decisions when an outage occurs or if a repair is needed, we only need to know its onlineStatus or its statusCode?
Thank you.
tim.smith | 2020-01-09 16:15:08 UTC | #4
The healthStatus property isn't currently released publicly. You can request that it be released by submitting the idea at https://purecloud.ideas.aha.io/ideas. You may also consider this a bug that it's being sent in public responses even though it's not documented and open a case with Care to request that the bug, the fact that it's publicly visible but not documented, be fixed.
wchavez | 2020-01-13 14:37:20 UTC | #5
Thank you Tim. I appreciate that recommendation.
system | 2020-02-13 14:37:22 UTC | #6
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