dkprado | 2017-03-14 19:20:36 UTC | #1
Hi. I need to investigate and monitor to which Edge a user (agent) is attached to - probably by following the SoftPhone ID. Is there any API Path you would suggest?
Thank you.
tim.smith | 2017-03-14 19:21:07 UTC | #2
This information isn't currently available. If you can provide your use case, I can submit an enhancement request for it.
dkprado | 2017-03-14 19:31:01 UTC | #3
I believe the use case is our current scenario. We would like to implement an interface were we could watch the list of agents under each Edge server, so that we could more efficiently track issues. Today we are having an issue with one of our Edge servers and we would like to address it with the Call Center, to match the impact in the operation. Having a list of affected Agents and Campaigns would be great.
tim.smith | 2017-03-14 19:38:25 UTC | #4
Sorry, I misread what you were asking originally. There isn't a way to relate a user's conversation to an edge, but you can see what edge a station is registered to using GET /api/v2/stations/{stationId}. You can determine which station a user is using with GET /api/v2/users/{userId}/station.
dkprado | 2017-03-14 19:44:05 UTC | #5
Tim, this is pretty much all I need for now. I lead you to the wrong direction by not using the correct term "station". Thank you!
system | 2017-08-28 19:32:58 UTC | #6
This post was migrated from the old Developer Forum.
ref: 1044