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  • 1.  Email Alerts - Email Not Generating

    Posted 08-25-2022 11:23
    No replies, thread closed.
    Hi All,

    I am currently working on setting up queue and agent alerts for specific queues in my call center.  The issue I'm running into is that if I register for email notifications I am not getting them.  I get the SMS but we are really looking for email alerts.  I have checked my primary email address.  It is correct.  I also checked one of my analyst and tried adding him to the list and he didn't get anything via email either.  Is there something we are missing?

    Thanks in advance for your help!

    Melodie
    #Unsure/Other

    ------------------------------
    Melodie Brandle
    Breezeline
    ------------------------------


  • 2.  RE: Email Alerts - Email Not Generating

    Posted 08-26-2022 07:35
    No replies, thread closed.
    I have an existing customer care ticket.
    As per engineer ,
           "I was actually able to find a Dev ticket with other Org's that are experiencing the same issue. They are currently working on releasing a fix for the issue. I will continue to              update as I see changes. If you have any questions or concerns please let me know!'

    ------------------------------
    Michael Joseph Carreon
    Dexcom, Inc.
    ------------------------------

    Original Message


  • 3.  RE: Email Alerts - Email Not Generating

    Posted 08-26-2022 07:49
    No replies, thread closed.
    Thank you so much!   This is very helpful!

    ------------------------------
    Melodie Brandle
    Breezeline
    ------------------------------

    Original Message


  • 4.  RE: Email Alerts - Email Not Generating

    Posted 08-29-2022 13:31
    No replies, thread closed.
    Hi Michael,

    Can you provide additional information on the customer care ticket you are referencing and who you spoke to about it? I'd like to get more information about that internally at Genesys.

    Thanks!

    ------------------------------
    Laurie Nelson
    Genesys - Employees
    Sr. Director Product Management - Data, Analytics and Reporting
    ------------------------------

    Original Message


  • 5.  RE: Email Alerts - Email Not Generating

    Posted 08-30-2022 11:01
    No replies, thread closed.
    Hi Laurie,

    Case 0003161139  Shayden Hughes  is the current owner of the ticket. I've paired our org with customer care for him to review the configuration.
    He said he was able to replicate the issue in his own Dev org. I sent to him my network and console logs.


    ------------------------------
    Michael Joseph Carreon
    Dexcom, Inc.
    ------------------------------

    Original Message


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