From what I know and have experienced, that is correct - only for campaigns at the moment. I suggest you vote and comment on this idea: Detailed mail delivery reporting and | Genesys Cloud Ideas Portal (aha.io)
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.comhttps://www.ttecDigital.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 06-12-2024 14:36
From: Nuno Paulo
Subject: Email Delivery receipts in agent's reply
Hi community,
I see this article (Email delivery receipts - Genesys Cloud Resource Center (mypurecloud.com)) mentioning that email delivery receipts is possible, but its missing me something to find this information correctly because in the interactions view i cannot see the delivery receipts in the answers of the agents. Is it only for outbound campaigns? Is it missing some configuration from the email server side?
Thanks in advanced,
#Outbound
#Reporting/Analytics
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Nuno Paulo
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