Genesys Cloud - Main

Hello,

The email fonts are back (I'm pretty sure they disappeared a while back, no?)

Are we able to set a default font from the list provided? 
The default seems to be Helvetica, however if the business always uses Arial it means agents have to manually change this on every email. 

Also, do we know if the Canned Responses will also have the ability to change fonts? 
You can change the font manually when entered into the email body, but as per above, again this isn't optimal.

Thanks!
#DigitalChannels

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Will Bellerby
Pyrios NZ Ltd
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Hi Will,

There is some more information about this here:
https://purecloud.ideas.aha.io/ideas/CLINB-I-630

The change from Calibre 11pt to Helvetica 12pt is part of the new design.

Some of the customers who have an image as a signature picture in the canned responses will update all of them and move on with Helvetica.

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Paulo Mesquita
Spark NZ Trading
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Original Message:
Sent: 06-10-2020 23:57
From: Will Bellerby
Subject: Email Fonts

Hello,

The email fonts are back (I'm pretty sure they disappeared a while back, no?)

Are we able to set a default font from the list provided?
The default seems to be Helvetica, however if the business always uses Arial it means agents have to manually change this on every email.

Also, do we know if the Canned Responses will also have the ability to change fonts?
You can change the font manually when entered into the email body, but as per above, again this isn't optimal.

Thanks!
#DigitalChannels

------------------------------
Will Bellerby
Pyrios NZ Ltd
------------------------------