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  • 1.  Email Queue Activity

    Posted 12 days ago

    When agents are viewing their interactions, why on some emails interactions shows nothing by xxxxxxx@xxx?


    #DigitalChannels

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    Joy Shewmake
    Workwear Outfitters, LLC
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  • 2.  RE: Email Queue Activity

    Posted 8 days ago

    This is part of the new feature that was released on May 22 which enabled the last selection by default:

    Analytics data masking options

    Administrators can now use data masking options to mask and unmask PII-related data within Analytics Workspace views. This feature allows administrators to control who can see unmasked phone numbers and email addresses in the My Interactions view. Masking is enabled by default and can be disabled within an organization's analytics admin settings.



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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    Original Message


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