Assuming you want to divert these emails and never send them to an agent, you can access the email's subject in the Inbound Email flow with the built in variable Email.Message.subject
So you can either hard code the subject into a decision block, or create a Data Table to contain the subjects you want to divert and then do a lookup, if the subject is not found you can route the Interaction normally. If you want to get really fancy, you can put the "canned" reply for each subject into the Data Table in a second column.
HTH
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Paul Simpson
Views expressed are my own and do not necessarily reflect those of my employer.
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Original Message:
Sent: 05-14-2024 09:11
From: Emily Callander
Subject: Email queues - Send auto reply based on subject header
Is is possible to set up an auto reply if an email hits a queue with a specific Subject Header.
We get upwards of 50 of a similar email that is replied to daily by agents. Would be great to send a specific autoreply back to these emails with this specific subject so that agents don't need to manually respond.
#DigitalChannels
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Emily Callander
Atom Bank plc
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