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  • 1.  Email Routing and Architect best practices

    Posted 05-31-2022 03:25
    No replies, thread closed.
    Hi Everyone,

    We are working on email routing with 78 Email address, each of these email addresses are associated with 1-25 keyword rules which includes AND/OR operations. Our goal is to have one main flow with the data tables to handle an email interactions.


    -As of now in our code, for validating the keywords we are using 25 decision blocks. Can you please let us know how we can optimize this?
    -Also can you please how to include "AND" scenarios in the common flow. Currently, our code supports OR operator only.


    Thank you & Best Regards,
    Karyssa
    #ArchitectureandDesign

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    Maria Karyssa Doca
    Accenture Inc.
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  • 2.  RE: Email Routing and Architect best practices

    Posted 05-31-2022 10:10
    No replies, thread closed.
    I use email builder to remove some junk that I search within the body for, also data table lookups or 300?? email address

    are you routing email to "queue" based on email content?

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    Andy Jackson
    Ten Lifestyle Management Limited
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    Original Message


  • 3.  RE: Email Routing and Architect best practices

    Posted 06-01-2022 17:50
    No replies, thread closed.
    You can create a data table with 2 unique keyword lists i.e. two rows. Then in the email flow, compare the incoming email (Subject/Body) with the first keyword list (using the Loop) followed by second list - for instance if match found in the first list, then you can use "Change State" to go to another state that has the secondary loop with second list. This should tackle both scenarios.

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    Zubair Awan
    Spark NZ Trading
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    Original Message


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