Hi Heather,
Interesting scenario.
I ran it by the team and, unfortunately, something like this isn't possible right now. Not sure if someone on the community has a workaround for something similar, but as noted this wouldn't be possible.
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Anthony Romero
Genesys - Employees
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Original Message:
Sent: 07-05-2022 16:07
From: Heather laird
Subject: Email routing by thread count
Hello everyone,
I wanted to see if anyone knows a way to route emails by thread count. Example if an email conversation has more than 10 threads between the agent and customer is there a way to ACD it to a specific folder?
Thanks!
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Heather laird
Dyson Technology Limited
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