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  • 1.  Email Signature

    Posted 07-01-2024 03:54
    No replies, thread closed.

    Hey Everyone,

    I've configured an email signature from canned responses footer type, Is there anyway of auto-applying the agent name with the signature depending on the username ? 


    #Unsure/Other

    ------------------------------
    Osama Issa
    Fourth Dimension Systems LLC
    ------------------------------


  • 2.  RE: Email Signature
    Best Answer

    Posted 07-01-2024 04:22
    No replies, thread closed.

    Hello,

    You can use substitutions in Canned Responses to add for example agent name.

    https://help.mypurecloud.com/articles/substitutions-overview/



    ------------------------------
    Jan Heinonen
    Contact Center Specialist
    GlobalConnect AB
    ------------------------------

    Original Message


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