Can the embedable framework work with a restriction on certain queues?
We have the situation with one of our call centers that is devided in three different areas : services, mobility, medical.
All three have different and several queues.
For the medical department we have succesfully being able to implement an embedable framework with a new developed application (now in testing fase).
We run into the situation where an multiskilled agent is actived on multiple queues in different aereas that all calls end up in the embedable framework.
I.e. Agent has the medical application open. Is activated for a queue in medical (Queue: Medical new)
and mobility (Queue: Mobility Abroad New) area.
When a call comes in for the Moblity queue, the embedable framework also reacts to this call.
Is there a way that we can restrict that calls ONLY to the medical queue (Medical new) will be honered for the embedable framework within this new developed application.
The situation will come that also for the moblity area a separate framework needs to be built that only works for the moblity calls/queues.
Hope I explained it correctly. Thanks.
#Implementation#Integrations------------------------------
Rolph Lieverse
CED Nederland B.V.
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