78692638d4a24645fbf5 | 2022-05-06 19:43:58 UTC | #1
Hello,
Is there any formal documentation that states why the deallocation timer is set at 2 minutes and what the harm is if that is changed within the Embeddable Framework?
Thanks, Peter
78692638d4a24645fbf5 | 2022-05-10 16:58:45 UTC | #2
Hello,
Does anyone have any thoughts on this one?
Richard.Schott | 2022-05-10 18:37:22 UTC | #3
2 minutes seemed like a reasonable compromise between allowing agents to finalize their work and keeping the conversation roster from growing potentially unbounded; and IIRC was what was used in the CIC integrations to Salesforce for quite some time.
This timer is not configurable in the client; it is hard coded at 2 minutes, and I'd have a hard time prioritizing the development effort to change that over some of the other things we're looking at for the embedded clients in the coming months.
78692638d4a24645fbf5 | 2022-05-10 18:38:00 UTC | #4
thanks Richard!!
system | 2022-06-09 18:38:02 UTC | #5
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 14626