LucasArrudaFernand | 2023-11-21 14:11:28 UTC | #1
Hi,
This is very close to this post
But, by reading it I was not able to make my setup work, so, here I go:
in my framework.js file I am setting: window.PureCloud.User.getAuthToken((token) => { console.log("TOKEN: " + token); document.cookie = "token=" + token; });
And in my iframe I have (edited to remove 1st < and last > so that the text shows, otherwise the page do not display the text): iframe id="softphone" allow="camera *; microphone *" src="https://apps.cac1.pure.cloud/crm/embeddableFramework.html?enableFrameworkClientid=true"></iframe
the clientId is also setup properly in the framework.js file as (id replaced with ""): window.Framework.config.clientIds = { 'cac1.pure.cloud': '***************' }
But still, I keep having the error "You are not authorized to access the auth token. Auth tokens require the use of a configured clientId"
my clientId is configured in the uploaded js file (I can see it shows the correct id in the downloaded browser framework.js file), but still, I keep having this error
Any ideas if this is working anywhere? If yes, any ideas if I am doing something wrong?
Also, just to confirm, this would allow calling "POST /api/v2/conversations/emails/{conversationId}/messages" with the retrieved auth token as Bearer Token Authentication to send email on behalf of an agent, right?
ObsTech | 2023-11-20 15:47:31 UTC | #2
Is your org in the US-East-1 Region?
LucasArrudaFernand | 2023-11-21 14:55:57 UTC | #3
Hello, no, it is in the cac1 region, thus I am using:
window.Framework.config.clientIds = { 'cac1.pure.cloud': '**************' }
Do you see anything wrong regarding the region?
PS.: Just sharing, those are the "Authorized redirect URIs (one per line)" set at my oauth client (Token Implicit Grant (Browser)): "https://127.0.0.1 https://apps.cac1.pure.cloud/crm/authWindow.html https://apps.cac1.pure.cloud/crm/index.html https://localhost"
And all the scopes described here are set: https://help.mypurecloud.com/articles/administrator-requirements-for-the-genesys-cloud-embedded-clients/
Just tried again to make sure and still keep having error "You are not authorized to access the auth token. Auth tokens require the use of a configured clientId"
Junji_Sawada | 2023-11-27 14:50:41 UTC | #4
If you're seeing the error, "You are not authorized to access the auth token. Auth tokens require the use of a configured clientId," it's possible that the iframe URL is missing the optional query string parameter called ?enableFrameworkClientId=true. This query parameter is needed to use your own clientIds to access getAuthToken. Please see https://developer.genesys.cloud/platform/embeddable-framework/deployments/iframe-urls for details.
LucasArrudaFernand | 2023-11-27 20:59:16 UTC | #5
Hi, thanks for following up, enableFrameworkClientId=true parameter is set as shown in the line 14 of my initial post here.
But, I did found that using window.parent.postMessage to post the token works well to expose the user token to the page embedding it, the problem I started seeing now is CORS errors when calling the Platform API /api/v2/conversations/emails/{conversationId}/messages using the user token, I suppose that Genesys is not designed to handle this type of scenario so I advised the client to use Agentless email instead and we are evaluating this possibility since would require to use a new domain.
system | 2023-12-27 21:00:04 UTC | #6
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This post was migrated from the old Developer Forum.
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