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Embeds third-party web pages in the PureCloud UI

  • 1.  Embeds third-party web pages in the PureCloud UI

    Posted 06-05-2025 18:47

    Gladys | 2018-11-06 15:52:33 UTC | #1

    What could be the uses of advanced configuration section of Custom Client Application integration


    Becky_Powell | 2018-11-06 16:51:28 UTC | #3

    Gladys, you might find the attached schema to be helpful. Some options here include translation configurations, icon URLs, and application lifecycle configuration.

    <a class="attachment" href="/forum/uploads/db6296/original/2X/2/2b29df00ff54c30964a609715669a2afbe30cec8.json">schema.json</a> (3.6 KB)


    tim.smith | 2018-11-06 17:08:22 UTC | #4

    Docs are here: https://developer.mypurecloud.com/api/client-apps/installing-app.html


    Gladys | 2018-11-06 18:17:58 UTC | #5

    Thanks Becky, I see the schema attached but I have some doubts I have problems with a Customer application, the application work with screen pops, each time that the agent open a link of this application, appear a new windows. But the new window appear in other page of the navigator, ergo out of purecloud enviroment. For this reason I want to know if the advanced configuration page can permit me to configure something for avoid the problem with the screen pop


    Becky_Powell | 2018-11-06 18:52:17 UTC | #6

    Hi Gladys,

    The new window behavior you mentioned is currently being discussed here in the Developer Forum.

    May I please point you to that conversation?

    Thank you!


    system | 2018-12-07 19:01:14 UTC | #7

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 3917