stephane.laberge1 | 2024-09-19 19:08:19 UTC | #1
I would like to know if it is possible to have something like isEnabled(FindEmergencyGroup("myGroup")) ? I am able to get the status (active or not) of "myGroup" trough a data action but I guess it would be easier to get right from a function or from an EmergencyGroup variable that would return the status.
MelissaBailey | 2024-09-19 19:26:11 UTC | #2
Use the evaluate schedule action
https://help.mypurecloud.com/articles/evaluate-schedule-action/
stephane.laberge1 | 2024-09-19 19:56:41 UTC | #3
That was an easy one. I've never thought that EvaluateScheduled would also evaluate emergency group. Thanks!
system | 2024-10-20 19:56:58 UTC | #4
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