Hey Guys,

I need your brain to understand if Genesys Cloud has an in-built feature which helps us empty the contact list (contacts) at end of each day?

Like at a specific time of the day Genesys can run a script or something to delete the contacts from the contact list.

Would appreciate your help.

We were never able to find something built-in.  There are many API Calls that can be utilized to perform the requested function.  Scheduling the API Calls to clear out a list is something we do nightly, and is a requirement with our batch processes.

I'd highly advise if you do go down this road, to first look into running calls to shutdown any potentially running lists; as it's possible that if a list gets stuck active, then the call to clear the contact list will subsequently fail. 

Hey Guys,

I need your brain to understand if Genesys Cloud has an in-built feature which helps us empty the contact list (contacts) at end of each day?

Like at a specific time of the day Genesys can run a script or something to delete the contacts from the contact list.

Would appreciate your help.

Thanks for your reply. 

Are you referring to the following API.

We were never able to find something built-in.  There are many API Calls that can be utilized to perform the requested function.  Scheduling the API Calls to clear out a list is something we do nightly, and is a requirement with our batch processes.

I'd highly advise if you do go down this road, to first look into running calls to shutdown any potentially running lists; as it's possible that if a list gets stuck active, then the call to clear the contact list will subsequently fail. 

Hey Guys,

I need your brain to understand if Genesys Cloud has an in-built feature which helps us empty the contact list (contacts) at end of each day?

Like at a specific time of the day Genesys can run a script or something to delete the contacts from the contact list.

Would appreciate your help.

POST - /api/v2/outbound/contactlists/{contactListId}/clear

Before you start clearing things though, I'd ensure the following:

1) Make sure your contact lists are fully shutdown

2) Make sure you export the contact list from the previous days results, should you need to maintain and/or research the results at a later date.

3) Once you've confirmed the lists are shutdown and exported, post the clear API.

That will clear out the Contact List(s) in question, and allow you to append new data whenever you're ready to.

Thanks for your reply. 

Are you referring to the following API.

We were never able to find something built-in.  There are many API Calls that can be utilized to perform the requested function.  Scheduling the API Calls to clear out a list is something we do nightly, and is a requirement with our batch processes.

I'd highly advise if you do go down this road, to first look into running calls to shutdown any potentially running lists; as it's possible that if a list gets stuck active, then the call to clear the contact list will subsequently fail. 

Hey Guys,

I need your brain to understand if Genesys Cloud has an in-built feature which helps us empty the contact list (contacts) at end of each day?

Like at a specific time of the day Genesys can run a script or something to delete the contacts from the contact list.

Would appreciate your help.

POST - /api/v2/outbound/contactlists/{contactListId}/clear

Before you start clearing things though, I'd ensure the following:

1) Make sure your contact lists are fully shutdown

2) Make sure you export the contact list from the previous days results, should you need to maintain and/or research the results at a later date.

3) Once you've confirmed the lists are shutdown and exported, post the clear API.

That will clear out the Contact List(s) in question, and allow you to append new data whenever you're ready to.

Thanks for your reply. 

Are you referring to the following API.

We were never able to find something built-in.  There are many API Calls that can be utilized to perform the requested function.  Scheduling the API Calls to clear out a list is something we do nightly, and is a requirement with our batch processes.

I'd highly advise if you do go down this road, to first look into running calls to shutdown any potentially running lists; as it's possible that if a list gets stuck active, then the call to clear the contact list will subsequently fail. 

Hey Guys,

I need your brain to understand if Genesys Cloud has an in-built feature which helps us empty the contact list (contacts) at end of each day?

Like at a specific time of the day Genesys can run a script or something to delete the contacts from the contact list.

Would appreciate your help.

I am sorry that i am asking too many follow-up questions. I would like to borrow your expertise here. how do we export the contact list. is this as follow?

Export the Contact List Content

Two Step procedure

1st step:

GET /api/v2/outbound/contactlists/91865401-3b53-4905-8d29-4b411b8d5287/export

Collect the Output URI

"https://api.usw2.pure.cloud/api/v2/downloads/ecabec6cd7678bc4

Use the download ID in this case

Download ID: ecabec6cd7678bc4

2nd Step:

GET /api/v2/downloads/ecabec6cd7678bc4

POST - /api/v2/outbound/contactlists/{contactListId}/clear

Before you start clearing things though, I'd ensure the following:

1) Make sure your contact lists are fully shutdown

2) Make sure you export the contact list from the previous days results, should you need to maintain and/or research the results at a later date.

3) Once you've confirmed the lists are shutdown and exported, post the clear API.

That will clear out the Contact List(s) in question, and allow you to append new data whenever you're ready to.

Thanks for your reply. 

Are you referring to the following API.

We were never able to find something built-in.  There are many API Calls that can be utilized to perform the requested function.  Scheduling the API Calls to clear out a list is something we do nightly, and is a requirement with our batch processes.

I'd highly advise if you do go down this road, to first look into running calls to shutdown any potentially running lists; as it's possible that if a list gets stuck active, then the call to clear the contact list will subsequently fail. 

Hey Guys,

I need your brain to understand if Genesys Cloud has an in-built feature which helps us empty the contact list (contacts) at end of each day?

Like at a specific time of the day Genesys can run a script or something to delete the contacts from the contact list.

Would appreciate your help.