walter.x.chen | 2024-03-09 06:19:54 UTC | #1
From this document, https://help.mypurecloud.com/articles/enable-automatic-redaction-of-sensitive-information/ ，I learned that automatic redaction of sensitive information can be enabled for speech and text analysis. I am currently using the web messaging API to establish a communication bridge between my customers and customer service. I would like to ask if there is any custom configuration or API regular setting to customize the filtering of sensitive information. I want to hide information like pay stubs. Thanks.
Angelo_Cicchitto | 2024-03-11 09:31:49 UTC | #2
Hi - this is an upcoming feature for Q2-2024 horizon > https://genesyscloud.ideas.aha.io/ideas/SPC-I-10
walter.x.chen | 2024-03-12 02:00:57 UTC | #3
Thanks. We are looking forward to those new function will coming soon.
system | 2024-04-11 02:01:21 UTC | #4
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