MichaelCarreon | 2021-08-15 09:21:44 UTC | #1
Hello,
Because of GDPR compliance , our trunk is enabled for "Consent Required". For Inbound calls we can ask customer if they want to enable participant call recording. Can I do this for outbound call? All outbound calls now are not recording. Is there a way for an agent to enable participant recoding by clicking button in Script after asking the consent from the customer? I see the script can invoke Secure Flow but the Secure Flow doesn't have "Enable Participant Recording".
Thank you
system | 2021-09-15 09:22:04 UTC | #2
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