Michael.Shrall | 2019-03-27 15:26:51 UTC | #1
We are seeing a new setting available for PureCloud for Salesforce and Chrome which allows customer to set a Configuration Caller Id by the line or by agent.
https://help.mypurecloud.com/articles/configure-the-purecloud-browser-extensions/ https://help.mypurecloud.com/articles/configure-caller-id/
Is this available as a setting within Embeddable Framework? I don't see it documented on the developer web site.
tim.smith | 2019-04-05 18:03:35 UTC | #2
Sorry for the delay, there aren't currently plans to add support for this. You can do it directly with the API though.
Michael.Shrall | 2019-04-06 17:14:11 UTC | #3
Making it available in the API is helpful but given we don't have any control over the Embeddable framework UI, is there a practical approach to make the caller id and name available?
See UI Here: https://help.mypurecloud.com/articles/make-a-call-in-the-client/
tim.smith | 2019-04-08 18:06:59 UTC | #4
You can request that as a new feature at https://purecloud.ideas.aha.io/ideas.
tim.smith | 2019-04-16 15:46:05 UTC | #5
This is now possible. See the following resources:
system | 2019-05-17 15:46:09 UTC | #6
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