Hello everyone,
I'm developing an integrator for Genesys open message api so it can be used for chatbots as an offload platform.
The messages exchange is working just fine but I'm having an issue regarding the end of conversation in agent's side. I have this integration (see attachment), and I'm using these topic's events to notificate my application that the conversation is over in Genesys side, but everytime I start a new conversation from the same user I receive all wrapup events from past conversations. Is this the expected behavior? If so, is there any other topic I can use to be notified when the agent closes the conversation?
#Integrations------------------------------
Pedro Ferreira
Software Developer Pleno
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