We are planning to start leveraging the "End Interactions Automatically when Agents Logoff" feature in the System Settings. I'm wondering if anyone has identified new issues arising from this feature setting which may be caused by network connectivity issues. We have a large portion of our agent base who are either remote from our offices here in the US, in addition to a significant workforce who are off shore. My concern is if agents experience temporary network disconnects will this impact their existing interactions and end the interactions?
Let me know your thoughts.
#PlatformAdministration------------------------------
Mark Pierson
Ally Financial
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