Gutierrez_Nino | 2023-12-20 13:19:22 UTC | #1
We need to know which genesys endpoint give us information about how many agents are in-queue , because we have some functionalities that use this information as a variable of action.
Angelo_Cicchitto | 2023-12-20 13:23:39 UTC | #2
Moving this to Platform API channel: @Gutierrez_Nino it would help to understand the use-case you are trying to solve. You can probably use GET /api/v2/routing/queues which provides joinedMemberCount and GET /api/v2/routing/queues/{queueId}/members if you need more: same APIs are used in our native Performance > Queues > Agents reporting UI (you can find out from developer tools).
system | 2024-01-19 13:23:56 UTC | #3
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 23665